Equip Health’s mission is for everyone with an eating disorder to have access to affordable, quality treatment, regardless of geography. Developed in partnership with leading researchers, Equip Health’s evidence-based program guides a care team of health care professionals and support personnel as they deliver coordinated medical and behavioral treatment to patients. 

This Privacy Policy describes how we collect, use, disclose and otherwise process personal information we obtain in connection with the services we provide, including through our website and mobile applications that link to this Privacy Policy.

Please note that some of the services we provide are governed by the Health Insurance Portability and Accountability Act (“HIPAA”). When we provide services covered by HIPAA, you will receive a separate HIPAA privacy notice, which will govern the collection, use and disclosure of your protected health information. To the extent there are inconsistencies between the HIPAA privacy notice you receive and this Privacy Policy, the HIPAA privacy notice will govern.

Personal Information We Collect

We collect personal information from our program participants, family members, and caregivers, as well as the participants’ care teams, which may consist of physicians, other health care professionals, and support personnel. These individuals may provide information about themselves (e.g., patients who sign up to participate) as well as about each other (e.g., physicians who provide information about program participants).

This information may include:

  • Health and medical information, such as medical insurance details, information about physical and mental health conditions and diagnoses, treatments for medical conditions, genetic information, family medical history, and medications an individual may take, including the dosage, timing, and frequency
  • Personal and business contact information and preferences, such as name, email address, mailing address, phone number, and emergency contact information
  • Biographical and demographic information, such as date of birth, age, gender, marital status, and information regarding any parents or legal guardians
  • Audio and video feed, when you engage in Equip Health’s telemedicine services. We may record your audio and video conversations for quality and training purposes, and to advance and optimize the telemedicine program
  • Transaction information, such as information about payments to and from you and other details of products or services you have purchased from us
  • Feedback or correspondence, such as information you provide when you contact us with questions, feedback, or otherwise correspond with us online
  • Other information you provide to us, such as in emails, on phone calls, or in other correspondence with Equip Health or its service providers.

We and our service providers may use cookies, browser web storage (also known as locally stored objects, or "LSOs"), web beacons, and similar technologies to automatically collect information about your interaction with our services through your computer or mobile device, including:

  • Device data, such as your computer or mobile device operating system type and version number, manufacturer and model, device identifier, browser type, screen resolution, IP address, and general location information such as city, state or geographic area; and
  • Online activity data, such as the website you visited before browsing to our website, and information about your use of and actions on our websites and mobile apps, including pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access, and how you respond to emails we send you.

How We Use Your Personal Information

We use your personal information for the following purposes:

To provide you the services described in Terms of Use, including to:

  • Establish and maintain your account
  • Facilitate your interaction with peers, coaches, health care professionals and others, at your request 
  • Provide information about our services through announcements, updates, security alerts, and support and administrative messages
  • Enable the services’ security features, such as two-factor authentication 
  • Understand your needs and interests, and personalize your experience with the services and our communications
  • Provide support and maintenance for the services, analyze and improve our services and to develop new products and services
  • To respond to your requests, questions and feedback

For research and public health purposes. We may use your personal information for research and public health initiatives, including to prepare for symposia, research publications, conferences, and scientific and educational events. In connection with this research, we will not disclose your name or contact details.

To comply with law. We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

For compliance, fraud prevention, and safety. We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the services; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

With your consent. We may offer you opportunities to opt in to allow us to collect, use and share your information for other purposes, and we will do so only if you opt in.  

How We Share Your Personal Information

Affiliates. We may share your personal information with our corporate parent, subsidiaries, and affiliates that are involved in providing the services to you, such as EQUIP Health Medical PC.

Service providers. We may share your personal information with third party companies and individuals that provide services on our behalf or help us operate the services (such as customer support, hosting, analytics, email delivery, and database management services). These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy, and are prohibited from using or disclosing your information for any other purpose.

Clinical research organizations, healthcare organizations or healthcare providers, researchers, institutions, and publishers for the research and public health purposes described above. We will not disclose your name or contact details to these organizations. 

Your family members, caregivers, and care team. By participating in our programs, you direct us to share some of your information with your family members, caregivers, and care team. For example, they may be able to view the contents of your monitoring history, treatment outcomes, and other information contained within the services. Your care team may obtain the information about you through the services and store it in their own systems. The services may permit your care team to see the names and other identifying information about your other health care providers and their organizations to facilitate collaborative care. 

Your insurance provider. When you participate in programs sponsored by your insurance provider, you also direct us to provide certain information about your use of our services to the insurance provider, including engagement and outcome metrics. We may also provide some of your information to confirm your eligibility for our services.

Third-party platforms. By enabling features or functionality that connect your account to a third-party platform (such as by logging in to the website or mobile application using your account with the third-party, providing your API key or similar access token for the services to a third-party, or otherwise linking your account with the services to a third-party’s services), you chose to disclose certain of your personal information with those platforms. We do not control the third party’s use of your personal information.

Professional advisors. We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.

For compliance, fraud prevention and safety. We may share your personal information for the compliance, fraud prevention and safety purposes described above.

Business transfers.  We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honor this Privacy Policy.

With your consent. We may offer you opportunities to opt in to allow us to collect, use and share your information for other purposes, and we will do so only if you opt in.  

Your Choices

Access or update your information. If you have registered to use our services, you may review and update certain personal information in your account profile by logging into the account or emailing us at

Cookies and browser web storage. Most browsers let you remove or reject cookies. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. Please note that if you set your browser to disable cookies, the services may not work properly. Similarly, your browser settings may allow you to clear your browser web storage.  

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit


Equip Health maintains organizational, technical and administrative measures designed to protect against unauthorized access, misuse, loss, disclosure, alteration and destruction of personal information we maintain. Unfortunately, data transmission over the Internet cannot be guaranteed as completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee the security of personal information. In the event that Equip Health is required to notify you about a situation involving your data, we may do so by email or telephone to the extent permitted by law.

Data Retention

Equip Health retains personal information for as long as necessary to (a) provide our services; (b) comply with legal obligations; (c) resolve disputes; and (d) enforce the terms of customer agreements. 

Creation of Anonymous Data for Analytics

We may create anonymous data from personal information by excluding information that makes the data personally identifiable, and use that anonymous data for our lawful business purposes. We de-identify any patient data in accordance with applicable HIPAA requirements.


If we have obtained consent from a parent or legal guardian, Equip Health may collect, use, and disclose the personal information of a child under 13 as described throughout this Privacy Policy. Parents or legal guardians may contact us to ask if we have collected their child's personal information, to review or correct that information, and to request that Equip Health stop collecting this information or have it deleted. Such requests are subject to Equip Health’s verifying to our satisfaction that the requester is in fact the child's parent or legal guardian.

Job Applicants

When you visit the “Careers” portion of our website, we collect the information that you provide to us in connection with your job application. This includes business and personal contact information, professional credentials and skills, educational and work history, and other information of the type that may be included in a resume. This may also include diversity information that you voluntarily provide. We use this information to facilitate our recruitment activities and process employment applications, such as by evaluating a job candidate for an employment activity, and monitoring recruitment statistics. We may also use this information to provide improved administration of the website, and as otherwise necessary (a) to comply with relevant laws or to respond to subpoenas or warrants served on Equip Health; (b) to protect and defend the rights or property of Equip Health or others; (c) in connection with a legal investigation; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or Equip Health’s Terms of Use.

International Data Transfers 

Equip Health is headquartered in the United States and has affiliates and service providers in other countries, and your personal information may be transferred to the United States or other locations outside of your state, province, country or other governmental jurisdiction where privacy laws may not be as protective as those in your jurisdiction. 

Other Sites and Services

For your convenience and information, we may provide links to websites and other third-party content that is not owned or operated by Equip Health. These links are not an endorsement, authorization or representation that we are affiliated with that third party. We do not exercise control over third party websites or services, and are not responsible for their actions. Other websites and services follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies of the other websites you visit and services you use.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time by posting a new version online or within our application. You should check this page occasionally to review any changes. If we make material changes to this Privacy Policy, we will notify you by email, in-app notification, a notice on this website or another method that we believe is reasonably likely to reach you.

Contact Us

If you have any questions or concerns at all about our Privacy Policy, please contact us at:

PO Box 131747, Carlsbad, California 92013-1747

Effective 8/2/20