While we’re proud that over 7 million Medicaid members can access Equip—that is nowhere near enough. Equip currently accepts Medicaid plans in several states, and our team is constantly working to expand access across the complicated web of state programs and managed care organizations. We do not currently take Medicare.
Equip bills your insurance company after each month of treatment is completed. Once a claim is submitted, insurance companies typically take 30 to 60 days to review, process, and adjudicate it. After your insurance has completed this process and determined your cost share (such as a copay, coinsurance, or deductible), Equip will issue a bill for your portion.
Because of this timeline, if you're using insurance, you can generally expect to receive your first bill approximately 45 to 60 days after starting treatment. For those paying out of pocket (self-pay), invoices are typically issued around 30 days after your admission date.
If your insurance coverage changes (or if you anticipate a change) it’s essential that you notify Equip as soon as possible. Timely communication allows us to verify your new coverage, minimize disruptions to your care, and ensure accurate billing.
Once we know your new plan details, we’ll first verify whether the plan is in-network. If it is, we’ll provide you with an updated cost estimate under your new plan. If your new plan is out-of-network, we can offer private pay options or work with you to transition out of Equip treatment to in-network providers.
Please note that if Equip is not informed of an insurance change, you may be held financially responsible for any services rendered that are not covered under the new plan.
If your insurance is out of network and you want to pursue treatment at Equip, you can choose to explore our private pay options. Your Financial Counselor will work with you to help make treatment more affordable, which may mean using an HSA or FSA account, or exploring zero-interest payment plans.
If you are uninsured and want to pursue treatment at Equip, you can choose to explore private pay. Your Financial Counselor will work with you to understand options that help make treatment more affordable, like using an HSA or FSA account or exploring zero-interest payment plans. We also offer a number of scholarships each year through Project HEAL and other partnerships.
Yes, you can use your HSA or FSA to pay for treatment. This is a helpful option that many patients and families use to help make any out-of-pocket costs more affordable.
Equip is in-network with most major commercial insurance plans, including UnitedHealthcare, Aetna, Cigna, Optum, Blue Cross Blue Shield,, Anthem, Carelon, Centene, and many more. The best way to find out if your insurance company is in-network with Equip is to fill out our insurance screener above, or give us a call at 866-601-1193 (you can also schedule a call if you prefer. These conversations are brief and commitment-free.).
Sometimes, delays can occur if there are issues with claims processing—for example, if the insurance company requests additional information or denies a claim in error. If this happens, our team works directly with the insurance company to resolve the issue on your behalf. You will not be held responsible for any costs related to claims processing errors or denials. We are committed to ensuring accurate billing and supporting you throughout the process.
In some cases, after a claim is adjudicated, the insurance company may assign a higher patient responsibility than we initially estimated. If this happens and the insurance decision is accurate, our team will work closely with you to help you understand the balance. We can provide flexible payment plan options and, if needed, support you in transitioning out of Equip care while ensuring continuity of your treatment and support.
With Equip treatment, you get unlimited access to your multidisciplinary care team, which includes a therapist, dietitian, and medical provider—all of whom specialize in eating disorders—as well as mentors with lived experience. You’ll be able to meet with and message your care team as often as you need.
Treatment also includes support groups, skill-building workshops, real-time meal support, the Equip app, and a vast library of handouts, guides, worksheets, and other recovery-supporting resources.
Your costs—such as a copay, coinsurance, or deductible—will apply based on your insurance plan, regardless of how frequently you use the services. Our team will review these details with you during the admissions process to ensure you have a clear understanding before starting treatment.
How much you pay will depend on a number of factors, including your specific health plan benefits and your other medical costs. During the admissions process, our team will walk you through what to expect and help you understand any out-of-pocket costs. We will also provide an estimate before you start treatment, so you have as much information as possible to make the decision that’s right for you.
